At nidas.com.bd, we are committed to ensuring complete customer satisfaction. If you receive a product that is damaged, defective, or incorrect, our Return & Refund Policy makes it easy to resolve the issue.

1. Conditions for Returns

You may request a return if your item meets one or more of the following conditions:

• Damaged or Defective: The product was delivered physically damaged or faulty.

• Incorrect Item: You received a different product from what you ordered (wrong size, color, or item).

• Missing Items: Accessories or parts listed in the order were missing from the package.

2. Return Eligibility Requirements

To qualify for a valid return:

• You must notify us within [3 / 7] days of receiving your package.

• The product must be unused, unwashed, and in its original condition.

• The item must include the original tags, labels, user manuals, warranty cards, and intact packaging.

• An unboxing video or clear photos showing the damaged/incorrect item upon opening is strongly recommended to speed up verification.

3. Non-Returnable Items

For health, safety, and hygiene reasons, certain products cannot be returned once opened:

• Innerwear, swimwear, and undergarments.

• Opened cosmetics, skincare, or personal care products.

• Clearance, final sale, or promotional items (unless damaged upon arrival).

4. Return Process

1. Request: Contact our customer service team via email, phone, or social media within the eligible timeframe with your Order ID and photos/videos of the issue.

2. Verification: Our team will review your claim within 24–48 hours.

3. Pickup / Ship Back: Once approved, we will arrange a courier pickup, or instruct you to ship the product back to our address.

5. Refund Policy

Once your return is received and inspected at our hub, we will update you on the refund status:

• Approved Refunds: Refunds will be processed within [7–10 working days].

• Refund Method: Refunds will be credited via the original payment channel (e.g., bKash, Nagad, bank account, or card). For Cash on Delivery (COD) orders, refunds will be issued to your preferred Mobile Financial Service (MFS) account.

• Shipping Charges: Shipping fees are non-refundable unless the return is due to our error (e.g., damaged or incorrect item delivered).

6. Order Cancellation

• By Customer: You can cancel an order free of cost before it has been dispatched. Once dispatched, shipping charges may apply.

• By nidas.com.bd: We reserve the right to cancel any order due to stock unavailability, pricing glitches, or suspected fraudulent transactions. Any advance payments made will be fully refunded.

Contact Information

For return requests or refund inquiries, please contact our support team:

• Email:  nidas.com.bd@gmail.com

• Phone:  +8801724695151

• Address: Office: House no: 57, 4th floor, steel goli, North south Road, 1000, bongshal, Dhaka,